Shipping & Returns
Shipping & Order Policies
Please note that each crystal swimsuit will be unique - in that they are each handmade to order and hand jewelled . Each to perfection and each slightly different. Although the style and design will be the same as you are buying, the crystal placement etc can differ slightly. We do this so every girl who buys a suit can have a one of a kind piece - even if she has the same style as many other girls. We hope you love your beautiful handmade bikini !
If you want anything else changed or more one - of -a -kind (differing more than slightly than the photos shown ) then ask us about special orders !
How long do I have to wait for my order?
RUSH orders are available for most items via request prior to ordering. We do not accept Rush requests after ordering.
Wait times for orders vary from one week up to a month, depending on the size of the order and the items in the order. Please contact us directly for your personal order wait time
Sample Sale items ship right away
ORDER TIME is not your SHIPPING time
Your order time depends on the items your ordering.
Once the items are ready they will ship with the selected Ship method - your Shipping time will depend on which method you choose.
*As items are handmade to order and we sometimes get extremely busy wait times can be longer during these busy times so please let us know before you order if you need your item sooner and we are more than happy to accommodate if possible.
See below for RUSH info should you need it sooner
Important : Please double and triple check your addresses you're providing !
Make sure unit numbers are included for apartments/condos- we are not responsible for lost or mis-delivered items if addresses are given incorrectly.
RUSH ORDERS : Do you need your order faster?
We require customers to contact us BEFORE ordering so we can discuss rush options ! We cannot guarantee a RUSH order so it is important that you contact us first via contact form or chat.
If its a one week rush it is 19.99$ per item
Under one week it is 49.99$ per bikini, 39.99$ per resort item
If its a next day (We cannot always guarantee this so it must be approved before ordering) is it 69.99$ per bikini, 59.99$ per resort item
These charges also apply for rush exchanges .
You are also responsible for upgraded shipping should you need your order faster - shipping rates come directly from the shippers and are based on weight, location and how quickly you need it there - contact us for quotes for your requested rush
* THIS IS NOT YOUR ORDER WAIT TIME - THIS IS THE SHIPPING METHOD ONLY
If you are needing a RUSH order, please make sure to contact us prior to ordering or it will not be guaranteed.
Current wait times are updated HERE
Shipments ship from Huntington Beach , California.
Shipping Fees will depend on your location, we have Tracked Ground (default option for all orders), Express worldwide and Priority Next day for USA and Canada and Priority Two day for International
Domestic Shipping Times
Ground: 1-7 days depending on the State
Express: 3-5 days
Priority : 1-2 days
Ground: 6-10 days
Express: 3-4 days
Priority: 2 days
International Shipping Times
Ground: 14-21 days
Express: 7-14 days
Priority : 2-3 days
IMPORT DUTIES AND CUSTOMS
CANADA & INTERNATIONAL CUSTOMERS:
Your order may be subject to VAT or import duties and/or taxes, which are levied once your package reaches your country.
Ottilia & Sugar ships your package "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.This is standard for most online purchasing with any company. We do however put low minimums on them for you babes so you are not heavily charged on your orders.
*YOUR ORDER IS NOT REFUNDABLE BECAUSE YOU DO NOT WANT TO PAY YOUR CUSTOMS/DUTIES OR VAT CHARGES UPON DELIVERY. PLEASE BE FAMILIAR WITH THIS BEFORE ORDERING *
Return & Exchange Policy
All Sale items are Final Sale. All discounted items
If you absolutely aren't in love with the products you ordered we will accept returns on regular priced items within 7 days of receiving the items, for a STORE CREDIT or are welcome to an exchange.
Please note the amount of the credit received is the amount you paid minus any shipping costs. Shipping costs are not credited on your order.
Customer is responsible for all shipping costs, and sending returned item back.
Once an item is exchanged it is final sale.
All items must be in the original perfect condition, unworn, unsoiled, undamaged, and with tags in tact.
If you are worried about sizing please get in touch with us so we can assist and make sure your making the right selections
How to do a return/ exchange
Please contact us on one of our contact forms or via our chat window with the order number & name on the order, the reason for the return or exchange and the date received.
Once you have been approved for the return or exchange , we will issue you an return form with a return authorization number.
Please do not send anything back unless its been approved - it will not be accepted.
All returned items must be sent back to us with the Authorization form printed out so we can set you up with a store credit or exchange
All customers pay for their own returns Shipping costs, and shipping costs are not credited in your credit or exchange .
All credits consist of the cost of the product you purchased (minus any promos or discounts you received) , minus 10% restocking fee for orders over 400$.
Your store credit is good for ONE year, from the date the credit was issued.
Exchange must be approved and shipped back within 7 days of receiving the item.
Item must be sent back with printed exchange form.
Items must be sent back correctly - instructions are on the form.
International and USA - you must mark your returns as EXCHANGE/ NO VALUE - we do not cover import taxes if this is not done correctly.
You will be responsible for paying them before your exchange is sent out .
Items can be exchanged for product of the same price , or customer pays the difference. Your credit amount for the exchange is the amount you paid minus any discounts you received.
Please note : Exchange wait times are the same as current order wait times. If this is a RUSH exchange - the same RUSH order fees will apply to your order.
There are no cancellations on orders. By ordering and completing your purchase you are confirming you accept this policy.