Everything you need to know about ordering our beautiful pieces!
Bespoke Swimsuits & the meaning
Please note that each crystal swimsuit will be unique - in that they are each handmade to order and hand jewelled . Each to perfection and each slightly different. Although the style and design will be the same as you are buying, the crystal placement etc can differ slightly. We do this so every girl who buys a suit can have a one of a kind piece - even if she has the same style as many other girls. We hope you love your beautiful handmade bikini !
If you want anything else changed or more one - of -a -kind (differing more than slightly than the photos shown ) then ask us about special orders !
How long do I have to wait for my order?
NOTE: PLEASE EXPECT WAIT TIMES TO BE LONGER AT THE MOMENT DUE TO THE CURRENT LOCKDOWN SITUATION IN ONTARIO, THAT HAS AFFECTED MATERIAL AVAILABILITY FROM SUPPLIERS & SHIP TIMES WE APPRECIATE YOUR PATIENCE - YOUR WELCOME TO CONTACT US FOR MORE INFO - IF YOU NEED IT SOONER SO WE CAN ASSIST (PRIOR TO ORDERING) Wait times will be returning to normal towards the end of April .
RUSH orders are available for most items via request prior to ordering. We do not accept Rush requests after ordering.
Diamond Queen collection and larger orders
Regular wait times for these items 1-2 weeks- (at the moment can be longer- this is temporary) -
Larger orders - depends on size and items - just ask us !
Jet Set Essentials, Resort & Kids
Ship 5-7 business days
Ships 5-7 business days
If your ordering things from different collections that have different wait times, your order will ship according to the item with the longest wait time !
Your ORDER TIME is not your SHIPPING time .
Your order time depends on the items your ordering. Once the items are ready they will ship with the selected Ship method.
*As items are Handmade to order and we sometimes get extremely busy wait times can be longer during these busy times so please let us know before you order if you need your item sooner and we are more than happy to accommodate if possible.
See below for RUSH info should you need it sooner
Important : Please double and triple check your addresses you're providing !
Make sure unit numbers are included - we are not responsible for lost or mis-delivered items if addresses are given incorrectly.
Do you need your order faster?
We require customers to contact us BEFORE ordering so we can discuss rush options ! We have options including next day, a week or less or others as well ! We cannot guarantee a RUSH order so it is important that you contact us first via contact form or chat.
If its a one week rush it is 9.99$ per item
Under one week it is 29.99$ per bikini, 19.99$ per resort item
If its a next day (We cannot always guarantee this so it must be approved before ordering) is it 39.99$ per bikini, 19.99$ per resort item
These charges also apply for rush exchanges .
You are also responsible for upgraded shipping should you need your order faster - shipping rates come directly from the shippers and are based on weight, location and how quickly you need it there - contact us for quotes for your requested rush
If you have made a mistake and need to make a change to a size/ color of an item, please do so within the first 2 days of ordering, on regular priced items.
Please note that SALE orders are final sale and cannot be changed.
Issues with your order
If you have received an item that is incorrect or damaged , please contact us within one week of receiving it ! We are more than happy to fix any issues with your suit & pay shipping expenses. If there is any issues with crystals or jewelry we will fix it within 90 days of purchasing the item (although this does not warrant a refund- we will fix or replace the item and incur all shipping costs for you .
Promotional Codes & Sales
Promotional codes for any sales bust be entered at checkout at the time of ordering.
We do not back-date any promotions - this is firm.
To stay up to date on the latest promotions you can join our VIP list where VIPS get first dips on samples sales, get all the latest promotional codes and more . You can also follow us on social media @ottilia.and.sugar & follow our stories and page for the latest flash sales & giveaways!
There are no cancellations on orders once placed . By Placing your order your are accepting this policy.