Ottilia Sugar 

Hey Gorgeous !

We are here to help with any and all questions you may have about products and ordering, current order statuses, wait times, or anything else!

Please make sure before sending that you have included the following so we can better assist you: 

Your name

Your order number 

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We answer as quickly as possible , Monday through Saturday during business hours. 

Although we do usually try to answer immediately please allow 24 hours and please do not send multiple emails 

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We do have all order information and wait times , including shipment information available  HERE : 

Please note all wait times and ship times are delayed due to lockdowns and covid restrictions and holdups worldwide, we thank you in advance for your understanding .

*If you need a rush order - this needs to be approved PRIOR to ordering.

Direct: Hello@shopottiliasugar.com

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CONTACT US